Refund Policy

Your book is personalized — built from your own dog’s photos and your own quiz answers — so refunds work a little differently than they would for an off-the-shelf product. What you’re owed depends on how far along your order is:

• Order placed, payment not completed (“pending”): nothing has been charged, so there’s nothing to refund.
• Paid, before your book has been generated or sent to print (“paid”): full refund, no questions asked. Just email us.
• Your book has been generated and sent to print (“fulfilling”): at this point your book is a one-of-a-kind item being produced specifically for you, so refunds from here on are handled case-by-case.
• Your book has shipped (“shipped”): same case-by-case handling. A shipped, personalized book generally can’t be resold or “returned” the way a mass-produced item can — nobody else can use a copy of your dog’s book — but we still want to make it right if something’s genuinely wrong with what you received (damaged in shipping, the wrong tier, a real production mistake, and so on).

Email hello@thegoodestday.com with your order confirmation email or your book link, and tell us what happened. Refunds are reviewed and issued manually, back to your original payment method through Stripe.

Please reach out within [TODO: refund window] of your order or delivery if you’d like a refund. If it’s been longer than that, reach out anyway — we may still be able to help.

If you upgrade your book after the fact (for example, bundle to hardcover), the same pending/paid/fulfilling/shipped stages above apply to the upgrade itself — a refund request for an upgrade follows this same logic, based on how far along the upgraded book is.